Paying for a plan and cancelling one

Stripe handles the card and the plan, and cancelling deletes nothing of yours.

Press Manage plan on Plan and billing to switch plans, cancel, or add and remove a card. It opens Stripe, which holds your card and your plan. We never see your card number.

When a plan or trial starts, we email you the price, the date of the next charge and how to cancel.

An upgrade starts at once. Stripe shows the prorated difference for the rest of the period before you confirm, and bills it as shown. A move to a cheaper plan starts on your next renewal.

A cancelled plan runs to the end of the period you paid for, and the page says the date.

Cancel during the free trial and nothing is charged.

We do not refund payments already made. The Terms say when a refund applies.

When a cancelled trial or plan ends, the account has no plan. You can still open your batches and cards, but you cannot scan cards until you pick a plan from the bar at the top of the page.

Nothing is deleted when a plan ends. You keep every card, batch and listing. Settings, Plan and billing, Support and the guides stay open.

Payments and invoices

The next payment, its date, the card on file and your last invoices are in the Payment and invoices block on Plan and billing. Every invoice has a PDF.

Past due means Stripe could not take the payment. It retries on the date shown. If the last retry fails, the plan may be paused or cancelled.