Getting in touch

One window takes a bug report, a note or a support ticket, and a ticket is the one that gets a reply.

Opening a support ticket

Open one on Support. Pick what it is about and say what happened. A star marks both as required. The first line of what you write becomes the subject.

You get a reference like MCW-A1B2C3D4. The reply arrives by email and sits in the ticket, so the whole conversation is in one place.

• Waiting on us means we have not answered yet.
• We replied means there is an answer to read.
• Closed means the ticket is finished. Writing below reopens it.

There is no queue of agents. It is the two people who build this, and one of them answers within a day.

Telling us something

• Report a bug and pick what went wrong. Telling us more is optional.
• Send a note takes an idea for a feature or anything else on your mind.
• The Support section of the same window opens a ticket.

The bug button beside your name opens this window over the page you are on. On a phone it is Feedback in the account menu. We email you when a bug report or a note arrives, and again when we have looked at it. A ticket gets a written answer.